Return & Refund Policy
Custom manufactured goods are made to your approved sample, so returns work differently from off-the-shelf products. Here is exactly how we handle it.
Custom goods
Patches are manufactured specifically to your artwork, size, material and backing, and cannot be resold. For that reason custom orders are not returnable for change of mind. This is why we insist on written mockup and sample approval before production.
Manufacturing defects
If goods do not match the approved sample — wrong colour outside tolerance, incomplete relief, print misregistration, failed backing adhesion or dimensional error — we remake the affected quantity at our cost, or refund it, at your choice.
Reporting a problem
Contact us within 14 days of delivery with photographs of the issue and the packaging. We will assess against the archived approved sample and respond with a remedy.
Quantity shortages
If a shipment is short against the invoiced quantity, we ship the balance at our cost or refund the shortfall.
Tooling charges
Tooling is non-refundable once machining has begun, because the die is cut specifically for your artwork and belongs to you afterwards. If we cancel a job before machining starts, tooling payment is refunded in full.
Cancellations
Orders can be cancelled without charge before tooling is machined or materials are committed. After production begins, cancellation is charged at the cost of work completed.
Refund method and timing
Approved refunds are issued to the original payment method via Stripe or PayPal, normally within 5–10 business days of agreement.
Contact
Start a return or refund request by emailing info@shinecncpoint.com with your order reference.